CAD Supplies Specialty, Inc. Terms and Conditions Policy
All items and services, purchased, rented or repaired from CAD Supplies Specialty, Inc. via website, phone order, fax, email or other method of communication are subject to the following terms and conditions.
CAD Supplies Specialty, Inc. shall determine if defective equipment is to be repaired, replaced or refunded. No exceptions.
All equipment purchased from CAD Supplies Specialty is in refurbished condition unless we have specified otherwise in writing prior to shipment. Most refurbished equipment carries a 90-day parts and labor warranty from CAD Supplies Specialty. Items to remain the property of CAD Supplies Specialty until the invoice is paid in full.
CAD Supplies Specialty reserves the right to cancel any order when necessary due to equipment failure, misprints, typing errors and unforeseen circumstances.
Credit Card Purchases: Customers placing credit card orders via the website are required to accept our full Terms and Condition Policy including the credit card authorization outlined below prior to acceptance, processing and release of their order:
Cardholder Authorization: ‘I hereby authorize CAD Supplies Specialty, Inc. to charge my credit card for all items reflected in my shopping cart plus shipping charges and taxes if applicable.’
Customers placing credit card orders via phone/fax/email may be required to sign and return a credit card authorization form prior to release of equipment.
All credit card orders will require credit card number, expiration date, security code and address to which your credit card statements are billed. This information will be verified prior to shipment. Failure to provide accurate credit card billing information or security code will result in an additional 3% non-refundable transaction processing fee.
Customers with credit card terms requesting an advance replacement (replacement prior to the return of defective equipment) will be invoiced in full against their original credit card prior to the release of second shipment. A credit will be issued upon receipt of a valid RMA less any applicable fees.
CIA or COD Purchases: Orders shipping via COD are required to ship via 3 day service or faster. COD orders are not eligible for shipment via ground service. Customers with COD or CIA terms are not eligible for advance returns. They will be required to return defective equipment prior to the release of replacement shipments. If an advance exchange is required, the customer must provide a second payment in advance, prior to shipment of replacement
Terms of Credit: Terms of credit (up to N30) are issued and revoked at our discretion. Customers requesting terms of credit can find the credit application form by clicking on the link on our home page or may contact a salesperson to apply. The credit application process generally requires 2-3 days to complete and any orders shipped prior to approval will require payment in advance via CIA or credit card. Once terms are approved, payment is required within (30) days of the invoice date or it will be considered past due. Past due invoices will accrue interest at a rate of 1.5% per month. Accounts with invoices more than (60) days old will be placed on credit hold and may be turned over for collections. Customer is responsible for any reasonable collection charges incurred in the collection of 360 Technologies’ invoice. Customers on credit hold will be required to bring their account current prior to the release of equipment.
Rentals: Customers renting equipment from CAD Supplies Specialty are required to have approved terms of N30 and sign a rental agreement contract prior to release of equipment. All rentals are subject to additional terms and conditions as reflected in our Rental Agreement Contract. Rental charges will continue to accrue until equipment is received at our Austin location.
Customers without approved terms will be required to pay in advance, the full loss value of the equipment plus shipping, and any applicable taxes via credit card or secured funds prior to shipment. Upon receipt and verified inspection as outlined below, rental customers paying full loss value in advance will be refunded less accrued rental, shipping and taxes.
Rental Return Inspections – All rental equipment will be inspected upon return and must be returned complete, in its original (or equal) packaging to include all cords, cables, accessories, software and manuals provided in the original shipment, and be in good working and cosmetic condition except for normal wear and tear. Incomplete or damaged returns will result in continued rental charges until the missing items are received, damages repaired at the customer’s expense and may be charged up to the full replacement value reflected on their signed rental agreement. See rental contract for additional details.
Customers are responsible for round-trip shipping on all rentals, and must properly package and insure all equipment. Rental charges begin the day equipment leaves our dock and will continue until the day it is received back to our dock and passes inspection.
International Customers / International Shipments: All invoices are in US dollars, and are to be paid in US dollars. CAD Supplies Specialty will not ship ‘blind’ orders outside the US. All international orders shipped by CAD Supplies Specialty will include our company name and information on all boxes, shipping labels and export documents. We will not ship using your own shipping or export documents. NO EXCEPTIONS.
All international shipments must include a contact name/phone number for the ship to location. Any stated delivery times are provided as an estimate and are without guarantee. CAD Supplies Specialty will not be responsible for delivery delays and late delivery is not a valid reason for RMA request.
Should the customer decide to arrange for their own export outside the US, CAD Supplies Specialty will provide them via fax or email with the model number, description, serial number, country of origin and box dimensions, however the customer or their designated agent will be required to complete and file all necessary shipping and export documentation.
Duties and taxes for any international shipment are the sole responsibility of the customer and/or their designated agent and will not be paid by CAD Supplies Specialty. This includes replacements sent on previously shipped orders.
Invoicing Problems or Discrepancies: Invoice inquiries or disputes must be reported to CAD Supplies Specialty Accounts Receivable department in writing within (30) days of the original invoice date. Invoices over (30) days are considered due in full and are not open for dispute or adjustment.
Sales Tax: All orders shipped within Texas or picked up by the customer at our Austin location, are subject to Texas State Sales tax, including equipment rentals and shipping charges. Taxes are due in full until the customer has provided us with a valid Texas Resale Certificate or Certificate of Exemption acceptable to the Texas State Comptroller’s Office. Contact your salesperson for certificate details. Customers requesting a sales tax credit must provide proper certificate and request credit in writing within (30) days of original invoice date or invoice will remain due in full. NO EXCEPTIONS.
Shipping Requirements: Some products, due to their size or fragile components are required to be shipped on pallet(s) via heavy-weight common carrier. Some examples might include wide-format printers, oversized media, or large orders’etc. Other items may be required to ship via 3-day air service to ensure a damage free delivery. Customers requesting an RMA on items originally shipped with special packaging requirements are responsible to ensure that items are in the same condition in which they originally received. These must be returned to CAD Supplies Specialty in the original packaging. Failure to ensure that all items are properly packaged and transported will void all warranties.
Special Delivery Requirements: While CAD Supplies Specialty can quote some shipping charges in advance, these are only estimated charges, and may be revised following shipment. Customers are required to notify CAD Supplies Specialty in advance, prior to shipment, if the delivery address requires any of the following:
* Liftgate Service (No receiving dock available)
* Residential Delivery (Non-Commercial location)
* Inside Delivery (Inside delivery to any location other than receiving area)
* Limited Access (Delivery to some Schools, Churches and Military Bases)
These are all special services available at an additional fee through our freight carriers. Any additional charges billed to CAD Supplies Specialty for the special services listed above, or address corrections, multiple attempted deliveries, rejected shipments…etc. will be billed back to the customer at their expense.
Cancellations: A ‘cancelled order’ is defined as an order that has not yet been shipped in our accounting system or physically left our shipping dock. Cancelled orders for ‘in-stock’ items are subject to a 15% cancellation fee. No cancellations allowed on custom configuration or special-order items. Once a hard copy Purchase Order or written purchase agreement has been received for a custom configuration or special order, that order is final and non-cancelable.
Shipping Damage / Shipping Shortages / Freight Claims: Please examine equipment IMMEDIATELY upon receipt. It is the customer’s responsibility to properly inspect and count all shipments for damage or shortages prior to signing the airbill or bill of lading from the delivery carrier. If damage or shortage is present, the customer MUST notify the driver and clearly note the damage or shortage on the airbill or bill of lading prior to signing for the shipment. NO EXCEPTIONS! Failure to properly note damage or shortage at the time of delivery will result in a void of warranty, inability to file a freight claim, and no RMA will be issued. Once damage or shortage is noted the customer must contact their salesperson for instructions within (24) hours of equipment receipt. In the event of shipping damage, it is recommended that digital photos be taken if possible for use in the claims process. If damage was properly noted, and the shipment was sent on CAD Supplies Specialty’s account, we will file the freight claim with our carrier. Do not repackage or return damaged equipment until instructed by your salesperson, as an inspection by the carrier may be required. If the customer requires a replacement shipment, they will be invoiced in full for the second shipment. When CAD Supplies Specialty receives the freight claim payment from the carrier, we will apply that payment to the original invoice for the amount received less any applicable fees. In the event of a shortage please retain all packaging and contact your sales rep immediately.
Requesting an RMA: All equipment purchased from CAD Supplies Specialty is in refurbished condition unless specified otherwise in writing prior to shipment. CAD Supplies Specialty, Inc., shall determine if defective equipment is to be repaired, replaced or refunded. No exceptions.
Customers requesting a return are to contact their original sales rep. Website customers will be directed to our web order representative. Customers may then be asked to troubleshoot the problem with one of our authorized HP technicians.
Customers will then be required to complete our RMA Request Form to include the following required information:
* Company Name
* Contact Name
* Contact Phone
* Contact Email (if available)
* Contact Fax
* Billing Address
* Original Ship To Address
* Date of Purchase
* Original PO Number
* Model Number of equipment to be returned
* Serial number of equipment to be returned
* Short description of problem for each item
Failure to provide any of the above information will delay or void the issuance of the requested RMA. CAD Supplies Specialty will not be responsible for delivery delays and late delivery is not a valid reason for RMA request.
Upon receipt of the RMA Request Form, CAD Supplies Specialty will authorize or reject the RMA request within (24) hours of receipt. Once a valid RMA number has been issued, the customer is to pack defective items carefully for return. Damage or loss as a result of improper packaging will invalidate both the RMA and the warranty. CAD Supplies Specialty is not responsible for goods that are damaged during return shipments or misused/abused by the customer or their designated carrier. We recommend you insure the return shipment. Damages incurred in the transportation of uninsured shipments are the customers responsibility and will void all warranties.
RMA numbers must be clearly marked on the outside of each box being returned. Please include a copy of the original packing slip or invoice inside the box. Customer is responsible for all shipping costs incurred in the return of equipment to CAD Supplies Specialty. Any unauthorized shipping charges billed to CAD Supplies Specialty will be reversed through the carrier or billed back to the customer with an additional 10% processing fee.
RMA’s are to be returned to our Austin, TX facility below within (15) days of the RMA issue date.
CAD Supplies Specialty, Inc.
13734 N. IH 35
Austin, TX 78728
Attn: RMA#_________
RMA Expirations: RMA numbers are valid for (15) days from issue date. Items must be received at our Austin, TX location within (15) days of the RMA issue date, or the RMA is expired and the authorization to return is void. Items received after the RMA has expired are considered ‘unauthorized returns’ and will be returned to the customer at their expense. No refunds or exchanges will be offered, and the original invoice will be due in full.
Good Part Returns: Customers requesting an RMA for a ‘good part return’, must contact their original salesperson within (10) days of the receipt of equipment. Website customers will be forwarded to our web order representative. (See ‘Requesting an RMA) If a return is authorized, items must be received at our Austin, TX location within (15) days of the RMA issue date, or the RMA is expired and the authorization to return is void. Items received after the RMA has expired will be rejected and returned to the customer at their expense. No refunds or exchanges will be offered and the original invoice will be due in full. Good part returns are subject to a 25-45% restock fee or $25, whichever is greater. The customer is responsible for both the outbound and return shipping charges. Custom configuration and/or special orders are not eligible for return. Shipping charges on good part returns are non-refundable.
Missing RMA Numbers: No returns will be accepted without a valid RMA number marked clearly on the exterior of each box. Items received without a valid RMA number are considered ‘unauthorized returns’ and will be returned to the customer at their expense. No refunds or exchanges will be offered and the original invoice will be due in full.
Out of Warranty Items: All returns will be verified upon receipt against original date of purchase and warranty coverage. Items returned to CAD Supplies Specialty after their warranty has expired are considered ‘unauthorized returns’ and will be returned to the customer at their expense. No refunds or exchanges will be offered and the original invoice will be due in full.
Working ‘Defective’ Returns: All returns will be tested upon receipt. RMA’s issued for defective items that are found to be non-defective upon return are considered ‘good part returns’ and will result in a 25% restock fee. Shipping charges on good part returns are non-refundable. Custom configuration and/or special orders are not eligible for return. If these are found to be non-defective upon receipt, they are considered ‘unauthorized returns’ and will be returned to the customer at their expense. No refunds or exchanges will be offered and the original invoice will be due in full. Shipping charges on good part returns are non-refundable.
Returns Containing Non- CAD Supplies Specialty Equipment: All returns will be verified upon receipt against our internal tracking system. Items found to have been purchased elsewhere and returned to CAD Supplies Specialty will be considered an ‘unauthorized return’ and will result in a void of warranty on the actual purchased product. No refunds or exchanges will be offered and the original invoice will be due in full. CAD Supplies Specialty will not be responsible for items returned that were purchased elsewhere.
Unauthorized Returns: Unauthorized returns are defined as any of the following:
* Returns missing a valid RMA number
* Returns received after the (15) day RMA expiration date
* Returns for equipment with expired warranties
* Defective returns found to be working upon receipt
* Returns of equipment not purchased from 360 Technologies
* Returns of custom-configuration or special order items
* Returns of equipment damaged in transit due to improper packaging
Unauthorized returns are subject to a void of warranty and will be returned to the customer at their expense. No refunds or exchanges will be offered and the original invoice will be due in full.
Replacement Shipments: Replacement items will be shipped to the customer via the same service level as the original shipment. (Original shipment FedEx P1, replacement will be shipped via FedEx P1. Original shipment via UPS ground, replacement will be shipped via UPS ground.) Customers requesting faster service will be responsible for additional shipping charges.
Customers with credit card terms requesting advance replacements (replacements prior to return of defective equipment) will be invoiced in full against their original credit card for the replacement. A credit will be issued upon receipt of the RMA less any applicable fees.
Customers with COD or CIA terms are not eligible for advance returns. They will be required to return defective equipment prior to the release of replacement shipments. If an advance exchange is required, the customer must provide a second payment in advance prior to shipment of replacement
Software : Except for those software products specifically listed by CAD Supplies Specialty on a sales quote, Customer acknowledges and agrees that CAD Supplies Specialty does not provide any operating system software or software right-to-use licenses with the equipment it sells. Customer is responsible for registering any software it uses or obtains with the applicable licensor and for complying with all software licensing policies of such licensor.
DISCLAIMER : In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or an error in pricing or product information received from our suppliers, CAD Supplies Specialty Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price or if the item is no longer available and /or canceled by our suppliers CAD Supplies Specialty Inc. retains the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, CAD Supplies Specialty will issue a credit to your credit card account in the amount of the charge.