Machine Maintenance

Unscheduled Service Repair (Without a Pre-Existing Service Agreement)

• Onsite service call by a Factory Certified Technician
• Diagnosis of current issue
• Estimate for repairs
• Perform repairs
• 60 Day Warranty on repairs performed
• Perform Preventative Maintenance

Preventative Maintenance Service Call

• Pro-active service call to minimize downtime
• Diagnostic Analysis
• Calibration & Adjustments
• Clean & Lubrication

Installation of Plotter or Printer

• Onsite service call by Roland, HP and Seiko Certified Technician
• Remove packaging
• Unpack plotter and set up stand
• Install printheads, cartridges and paper
• Adjust and calibrate
* Free installation (call for details)

Service Plans

CS2 Prepaid Labor Service Plan

• Annual Preventative Maintenance Service Call
• Priority response on Service Calls
• Labor Only (parts are not included)
• Power conditioner provided

CS2 Deluxe Service Agreement

• Annual Preventative Maintenance Service Call
• First priority on Service Calls
• Includes parts & labor (on current models)
• Periodic clean & calibration Visits
• Power conditioner provided

HP Warranty Service

• Onsite service call by HP Certified Technician
• Original & Extended Warranty
• HP Authorized Warranty Delivery Partner
• CAD Supplies processes HP paperwork
• Fast response time
• Preventative Maintenance Service Call